Based on 15 years of working with professional firms there are two inherent behaviours that inhibit change in most firms.
1 The absence of a clearly defined decision-making process.
2 The use of timesheets.
Replace timesheets!
In our upcoming feature article we will outline the evolution of Integrity Chartered Accountants over the past 5 years, including a detailed case study on how we replaced timesheets with more relevant performance measures.
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